1. Full Refund Eligibility

You are eligible for a full refund if:

• Within 30 days of purchase: You can request a full refund of your setup fee and any monthly charges within 30 days of your initial purchase, regardless of reason.
• Before engaging enhanced features: At any time before you voluntarily complete medical record authorization or engage other enhanced activation features (while still in pre-activation status), you can request a full refund.

The refund window is the longer of these two conditions—whichever gives you more time.

2. Non-Refundable Charges

After the refund eligibility window closes, charges are non-refundable. This includes:

• Setup fees paid after the 30-day window
• Monthly subscription charges after the 30-day window
• Any charges incurred after you voluntarily engage enhanced features

Note: You can cancel your subscription at any time to stop future billing, but past charges are non-refundable once the refund window closes.

3. How to Request a Refund

4. Refund Processing

Timeline: Refunds are processed within 5–7 business days after approval.

Method: Refunds are issued to your original payment method (PayPal account, credit card, etc.). Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.

Confirmation: You'll receive an email confirmation once your refund has been processed.

5. Cancellation vs. Refund

6. Special Cases

7. Disputed Charges

If you dispute a charge with your bank or PayPal, we will investigate. If the dispute is resolved in our favor, we reserve the right to suspend or terminate your account. Please contact us directly before filing a dispute—we're here to help.

8. No Refund for Unused Services

If you cancel after the refund window closes, you will not receive a refund for the remainder of your billing period. Your access continues through the end of your current billing cycle, but no prorated refunds are issued.

9. Contact Us